As one of the most respected international freight service providers in the world, Dependable Global Express (DGX) is a constant presence in the world’s shipping ports and airports, crisscrossing the planet between the U.S. and almost any international location. That means the company has a lot of packages, routes, and customers to track. But in addition to all of that, DGX Chief Culture Officer Cammie Laster recognizes that her company has an even more valuable asset: their employees.
“I’m responsible for cultivating a culture that aligns our beliefs and values with our strategic goals,” said Laster. “Also, it’s ensuring our leadership cultivates an environment that encourages, celebrates, and influences employees to be customer-centric naturally.”
With 36 years at the company, including three in her current position, Laster is always looking for ways to enhance the roles and responsibilities of her teams, and ultimately improve their customers’ experience with DGX as well as its partner Dependable Hawaiian Express (DHX), which serves Hawaii and Guam.
To bring the company’s service abilities to the next level, Laster turned to CPIE’s Corporate Education training program, which offered her company a customizable method to increase productivity and professionalism.
“We wanted to create a learning environment for our employees to invest in their future with us,” said Laster.
DGX began training their customer service department staff in early 2018, and the success of that course led to additional leadership training from March through June of 2019. The sessions were structured to develop core competencies including communication, coaching and mentoring, and risk-based thinking. The training was held for 45 managers and supervisors on site at the DGX/DHX facility in Rancho Dominguez, CA, with instructors specially selected by CPIE for their experience in the industry.
Employees quickly found that the topics resonated with their work, and they felt empowered by their employer’s investment in them. In just a few months, they were able to apply what they learned personally and professionally with renewed energy.
“We are making a positive impact on the lives of our employees and customers,” said Laster.
“It was the work of [Corporate Education program coordinator] Penni Wells and the folks at CPIE that made it happen,” Laster continued. “Through their relentless effort to understand our needs and vision, we were able to customize this program. Working with them has been an absolute pleasure!”